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Customise assist levels on a Giant SyncDrive e-bike with the RideControl app

Giant RideControl (One, Evo, Dash, Ergo) / Giant RideControl app

Giant offers five levels (ECO, TOUR/BASIC, ACTIVE, SPORT, POWER, names vary by model year) and a Smart Assist / AUTO mode. Since app version 2 you can tune the strength of each level in percent through Ride Tuning.

Step by step

  1. Open the Giant RideControl app on the phone, switch the bike on and connect (see the pairing guide).
  2. Open the bike page and choose [Ride Tuning] (or [Assist settings] on older versions).
  3. For each level, drag the slider (typically 50-150 % of the default) and, on newer models, adjust response.
  4. Tap Save; the app writes to the drive unit. Keep the phone close until confirmed.
  5. On the bike, change level with the +/- buttons; the tuned values apply immediately.
  6. Smart Assist (AUTO) is selected on the display or app and adapts level to your torque.
Tip: Ride Tuning is greyed out on some 2019 and older bikes; a dealer firmware update enables it on many of them.

Can't find it?

Levels feel identical after saving: switch the bike off and on. If still identical, the dealer tool may have locked tuning on that model.

Frequently asked

Can I tune assist on the RideControl Evo without the app?

No; Evo only selects the level.

What is Smart Assist?

Giant's automatic mode; it picks a level from your pedal torque and cadence.

Does tuning increase the maximum torque?

No, it scales within the motor's rating.

Manuals and video

Other Giant RideControl (One, Evo, Dash, Ergo) / Giant RideControl app guides

Giant RideControl: switch mph to km/hGiant RideControl: reset trip distanceGiant RideControl / SyncDrive: wheel size (dealer only)Giant RideControl app: pairing and connection problemsGiant RideControl / SyncDrive: firmware updateGiant RideControl: walk assistGiant RideControl: lights on/offGiant RideControl Dash / Evo: set the clock
Still stuck? Take a photo of the display and show it to a local e-bike workshop. Bring the bike's system name (e.g. Bosch Performance Line CX) and the exact code; that saves diagnostic time and money.