What kind of brand is Urban Arrow?
Urban Arrow is a bicycle brand focused on cargo bicycles. According to Pon.Bike, it is one of twenty bicycle brands held by that group across Europe, North America, South America and Asia. In our listing, Urban Arrow is associated with the Netherlands. The brand builds cargo bicycles. Warranty and servicing are handled in practice through the dealer network, so owners with questions should contact their dealer directly.
How to check on your own bike
- Look at what is cast or printed on the motor housing near the bottom bracket for a maker name or model code.
- Check the handlebar display for a brand or model name shown at startup or inside the settings menu.
- See whether the system pairs with a smartphone app and note the exact app name listed in the store.
- Read the type plate or VIN sticker on the frame for a drive-system code or component line.
- Compare what you found against the original purchase invoice or the specification sheet delivered with the bike.
Recalls involving Urban Arrow
| 2026-10-01 | Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. |
| 2026-01-29 | Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children. |
A recall on this list does not mean your bike is affected: check the model and the production dates in the official notice. This list combines the EU Safety Gate, the European Commission rapid alert system, with the U.S. Consumer Product Safety Commission. A model can be sold under another name in another market, so always check the model and production dates in the official notice.
Frequently asked
What kind of brand is Urban Arrow?
Urban Arrow is a bicycle brand associated with the Netherlands that builds cargo bicycles. It is named by Pon.Bike as one of its brands.
Who owns Urban Arrow?
Pon.Bike states that it holds twenty bicycle brands across Europe, North America, South America and Asia, and lists Urban Arrow as one of them.
Which motor is in a Urban Arrow e-bike?
It depends on the model and year. To check a specific bike, look at the motor housing near the bottom bracket, the display name, the app it pairs with, and the type plate or invoice, then match those details with the original specification sheet.
Official source: pon.bike